Legals

Feedback & complaints

We want every family to feel heard. If something went well, or if something worried you, we'd like to know. Feedback helps us look after your child and family better.

Tell Sang first

The quickest way to sort out a concern is to talk to Sang directly. You can raise it in person, by phone or by email, and you don't need to use any special words.

We will listen, take your concern seriously and aim to reply within 5 working days. You can bring a support person with you, and giving feedback will never affect the support your child receives.

If a child is in danger

Call 000 in an emergency. This page is not for urgent help.